Last Updated: June 2026
Faultline CX is committed to protecting customer information, promoting responsible use of artificial intelligence, and maintaining appropriate safeguards to support trust, transparency, and operational integrity.
Faultline CX seeks to minimise data collection and only process information necessary to respond to enquiries, support pilot engagements, deliver operational insights, and improve customer experience outcomes.
Reasonable technical, organisational, and administrative safeguards are used to help protect information against unauthorised access, disclosure, alteration, or destruction.
Faultline CX is designed to support customer experience, quality assurance, and operational teams. AI-assisted outputs should be reviewed by appropriate human decision-makers, particularly where findings may influence business, operational, or people-related decisions.
Where AI-assisted analysis is used, Faultline CX aims to provide transparent outputs including supporting evidence, identified themes, risk indicators, scoring rationale, and recommended actions wherever practical.
Faultline CX is intended to support quality improvement, coaching, operational intelligence, customer insight, and risk detection. The platform is not designed to serve as the sole basis for employment, disciplinary, legal, compliance, or other high-impact decisions.
Faultline CX recognises the importance of confidentiality and privacy. Information submitted through this website is handled in accordance with our Privacy Policy and applicable legal requirements.
If you believe you have identified a security issue related to Faultline CX, please contact us using the details below. We appreciate responsible disclosure and will review reports in good faith.
For security, privacy, or responsible AI enquiries, please contact:
Email: service@faultlinecx.com