Last Updated: June 2026
Faultline CX is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what information we collect through our website, how we use it, and the choices available to you.
Faultline CX provides AI-assisted operational intelligence solutions that help customer experience teams identify operational risks, quality trends, escalation patterns, and coaching opportunities.
When you interact with our website, we may collect:
Information collected through this website may be used to:
Where applicable, personal information is processed on one or more of the following legal bases:
Faultline CX does not sell personal information.
Information may be shared with trusted service providers who help us operate our website and business, including hosting, email, analytics, and communication services, where necessary.
Some service providers used by Faultline CX may process information in countries outside your country of residence. Reasonable safeguards are used to protect personal information when such transfers occur.
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, or support legitimate business operations.
Depending on your location and applicable laws, you may have the right to:
Requests can be submitted using the contact details below.
Faultline CX may use cookies or similar technologies to improve website performance, security, and user experience. Analytics tools may be used to understand website usage trends.
Reasonable technical and organisational measures are implemented to protect personal information against unauthorised access, disclosure, alteration, or destruction.
This website may contain links to external websites. Faultline CX is not responsible for the privacy practices or content of third-party websites.
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Email: service@faultlinecx.com
This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.